Refund policy
Returns, Refunds & Replacements
30-Night Money-Back Guarantee
Sleep is personal, and no supplement works for everyone. So try us for 30 nights, counted from the day your order arrives. If it has not done what you hoped, email and we will refund your order in full, including any shipping you paid.
There is nothing to send back. Keep the bottle, or throw it away, whichever you prefer. You do not need to finish it, photograph it, or explain yourself.
A few limits, so the guarantee stays sustainable:
- It covers your first order with us, and can be claimed once per customer.
- Claims must be made within 30 days of delivery.
- Subscription renewals are not covered. You can cancel a subscription at any time before its renewal date, which avoids the charge entirely.
- It applies to orders shipped within the United States.
Refunds go back to your original payment method, typically within 10 business days.
Replacements
If something arrives damaged, defective, or incorrect, that is our problem to fix, and it is separate from the guarantee above.
Claims for damaged, defective, or incorrect items must be submitted within 30 days of receiving your order. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
Email with a photo of the item and a short description of the problem. We'll review and let you know whether the claim is approved. Approved claims are our responsibility and are covered at our expense. We'll ship a replacement at no cost to you. You don't need to send anything back.
What isn't covered
Physical returns. Because these are consumable health supplements, we cannot accept a product back once an order ships, even an unopened bottle. This is a safety and tamper-evidence requirement, not a preference. Please don't ship product back to us; we can't process or refund packages sent without authorization. The 30-night guarantee above is how you get your money back, and it does not require a return.
Incorrect or incomplete address. If the address provided is insufficient for the carrier, the package is returned to our fulfillment center. We're happy to reship once you confirm a corrected address, but reshipping is at your cost.
Unclaimed or undeliverable packages. Shipments that go unclaimed, or that a carrier abandons because the recipient couldn't be reached, are returned or disposed of. Reshipment is at your cost. Please double-check your address and phone number at checkout.
Orders already in fulfillment. If you need to cancel or change an order, email us as soon as you can. Once an order has been picked and packed we can't pull it back, even if it hasn't left the warehouse yet.
Subscriptions
Cancel anytime from your account page or by emailing us. Cancel before your renewal date to avoid the next charge. Orders that have already shipped can't be cancelled, though the replacement policy above still applies.
Refunds
Refunds are issued to your original payment method and are typically processed within 10 business days. If it's been longer than that, check with your bank or card issuer first, since there's usually processing time on their end before a refund posts. If it still hasn't appeared, email us and we'll chase it.
Questions
. We respond within one business day.