Refund policy

Returns, Refunds & Replacements

Replacements
Claims for damaged, defective, or incorrect items must be submitted within 30 days of receiving your order. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Email support@sleepallnite.com with a photo of the item and a short description of the problem. We'll review and let you know whether the claim is approved. Approved claims are our responsibility and are covered at our expense. We'll ship a replacement, typically within 3 business days. You don't need to send anything back.

What isn't covered
We're unable to replace or refund an order in the following cases:

Incorrect or incomplete address. If the address provided is insufficient for the carrier, the package is returned to our fulfillment center. We're happy to reship once you confirm a corrected address, but reshipping is at your cost.

Unclaimed or undeliverable packages. Shipments that go unclaimed, or that a carrier abandons because the recipient couldn't be reached, are returned or disposed of. Reshipment is at your cost. Please double-check your address and phone number at checkout.

Change of mind. Because our products are consumable health supplements, we can't accept returns for any reason once an order ships, including unopened bottles. This is a safety and tamper-evidence requirement, not a preference. Please don't ship product back to us. We can't process or refund packages sent without authorization.

Orders already in fulfillment. If you need to cancel or change an order, email us as soon as you can. Once an order has been picked and packed we can't pull it back, even if it hasn't left the warehouse yet.

Subscriptions
Cancel anytime from your account page or by emailing us. Cancel before your renewal date to avoid the next charge. Orders that have already shipped can't be cancelled, though the replacement policy above still applies.

Refunds
Where a replacement isn't possible, we may issue a refund at our discretion to your original payment method. Refunds are typically processed within 10 business days. If it's been longer than that, check with your bank or card issuer first, since there's usually processing time on their end before a refund posts. If it still hasn't appeared, email us and we'll chase it.

Questions
support@sleepallnite.com. We respond within one business day.