Shipping Policy

Last updated: September 18, 2026

Thanks for shopping with Sleep All Nite. Here is everything you need to know about how and when your order gets to you.

Where we ship

We currently ship to addresses within the continental United States (the lower 48 states) only.

We are not able to ship to:

• Alaska and Hawaii
• APO, FPO, and DPO military addresses
• US territories (Puerto Rico, Guam, US Virgin Islands, and others)
• International addresses

If you place an order for one of these destinations, we will contact you and issue a full refund.

Order processing

Orders are processed Monday through Friday, excluding US federal holidays.

Most orders are picked, packed, and handed to the carrier within 1 to 3 business days. During promotions, new product launches, or unusually high volume, processing can take up to 5 business days.

Orders placed after 12:00 PM CT, on weekends, or on holidays begin processing the next business day.

You will get a shipping confirmation email with tracking as soon as your package leaves our fulfillment center.

Shipping rates and delivery times

Delivery times are estimates provided by the carrier and are counted from the day your order ships, not the day you place it. Plan on roughly 3 to 9 business days from order to doorstep for standard shipping.

Free shipping applies to the order subtotal after any discounts and before tax.

Multiple packages

Our products are stocked across several US fulfillment centers. Larger orders may ship in more than one package and arrive on different days, sometimes with separate tracking numbers. You are never charged extra when this happens.

Tracking your order

Once your order ships, you will receive an email with a tracking number and link.

Tracking can take up to 24 to 48 hours to show movement after the label is created. If your tracking has not updated after 48 hours, it usually means the carrier has not scanned the package yet. If it still has not updated after 5 business days, email us and we will look into it.

Changing your address

Orders move into fulfillment quickly. We can only update a shipping address within 2 hours of the order being placed. After that, the order is locked in our fulfillment system and the address cannot be changed by anyone, including our support team.

Please double check your address at checkout. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we can reship it to a corrected US address, but a reshipping fee may apply.

Lost, stolen, or damaged packages

If tracking shows your package was delivered but you cannot find it, please check with neighbors and your household first, and allow 48 hours, since carriers occasionally mark packages as delivered a day early.

Contact us within 14 days of the delivery date if:

• Your package is marked delivered but missing
• Your package arrives damaged (please include photos of the box and product)
• Tracking has not updated for more than 5 business days

We will work with you to resolve it, including a replacement or refund where appropriate.

We are not responsible for packages once they are marked delivered by the carrier to the address you provided, but we will always try to help make it right.

Delays outside our control

Carrier delays, severe weather, natural disasters, and peak holiday volume can extend delivery times beyond the estimates above. These are outside our control, and shipping charges are not refundable for carrier delays.

Returns

Because our products are consumable supplements, all sales are final and we do not accept returns. See our Refund Policy for full details.

Questions

Email us at support@sleepallnite.com and we will get back to you within 1 business day.

Sleep All Nite is operated by Orchata Labs, LLC.